Returns

Our return policy

Last updated: November 21, 2024

1. Right of withdrawal

According to the EU Consumer Rights Directive, you as a consumer have the right to cancel your order within 14 days of receiving the goods without giving any reason.

2. Exercise of the right of withdrawal

To exercise your right of withdrawal, please inform us of your decision to withdraw from this contract using our contact form or by email .

3. Return period

The return period is 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

4. Conditions for return

a. We only accept returns if the products are unopened, unused and in their original condition.

b. The following are excluded from revocation:

• Opened or used products (unless they are faulty or do not correspond to the order).

• Products that cannot be returned for hygiene reasons if their seal has been removed.

5. Return costs

The direct costs of returning the goods shall be borne by the customer, unless the products are defective or do not correspond to the order.

6. Refund

After receiving and inspecting the returned goods, we will refund the purchase price within 14 days.

The refund will be made to the same payment method you used for the original transaction, unless expressly agreed otherwise.

7. Contact information

If you have any questions about your right of withdrawal or the return of products, please contact us via our contact form or at:

E-Mail: office@damaszena.com

 

Your DAMASZENA Team