privacy policies

Our privacy policy

 

The privacy policy explains what happens to your data.

Last updated: November 21, 2024

At DAMASZENA, we take the protection of your personal data very seriously. This privacy policy is intended to explain to you what information we collect, how we use and protect it, and what rights you have in relation to your personal data.

1. Information we collect

a. Personal data

We collect personal information that you voluntarily provide to us when you visit our online store, register, place an order or otherwise interact with us. This information may include your name, email address, shipping address, payment information and any other information necessary to complete a purchase.

b. Automatically collected information

We also automatically collect information about your use of our online store using cookies, web beacons and similar technologies. This information includes, for example:

• your IP address,

• The browser type,

• Pages visited and the duration of the visit,

• Other usage data that helps us improve your user experience.

2. Use of your information

We use the information we collect for the following purposes:

• To process and handle your orders,

• To answer your inquiries and provide efficient customer service,

• To inform you about our products, offers and promotions (if you have agreed to this),

• To improve our website and customize your user experience,

• To comply with legal requirements and to protect our rights and interests.

Your data will be processed on the basis of the following legal bases in accordance with Art. 6 GDPR:

• performance of a contract (Article 6 (1) (b) GDPR),

• Fulfillment of legal obligations (Article 6 (1) (c) GDPR),

• Consent, if granted (Article 6 (1) (a) GDPR).

3. Data transfer

We will only share your personal information in the following cases:

a. To third parties who provide services on our behalf:

For example, payment processors, delivery services and IT service providers. These third parties have access to your data to perform their services and are contractually bound to comply with data protection requirements.

b . If required by law:

Or if we believe in good faith that disclosure is necessary to comply with legal requirements, prevent fraud or security issues, or respond to requests from government authorities.

4. Data security

We use appropriate technical and organizational measures to protect your personal data from loss, misuse and unauthorized access.

We only store your data for as long as it is necessary for the purposes set out in this privacy policy or to comply with legal retention obligations. For example, we store order data for 7 years to meet tax requirements in Austria.

5. Your rights

You have certain rights in relation to your personal data. These include:

• Right of access: You can request information about what data we store about you.

• Right to rectification: You can have incorrect or incomplete data rectified.

• Right to erasure: You can request the erasure of your personal data, provided there are no legal or contractual obligations to the contrary.

• Right to restriction of processing: You can request that the processing of your data be restricted.

• Right to data portability: You can request that we provide you with your personal data in a commonly used format.

• Right to object: You can object to the processing of your personal data, in particular for direct marketing purposes.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

You also have the right to lodge a complaint with the Austrian Data Protection Authority:

Website: www.dsb.gv.at

Address: Barichgasse 40-42, 1030 Vienna, Austria

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We encourage you to periodically check this page for updates. Any revised Privacy Policy will be effective upon posting.

7. Contact information

If you have any questions about this privacy policy or the processing of your personal data, please contact us via our contact form or at office@damaszena.com

 

DAMASZENA e.U.,

Ing. Thomas Drobesch BSc.

E-Mail: office@damaszena.com

Company registration number: FN 632408m

 

Your DAMASZENA Team